Frequently Asked Questions

  • How does the alarm system work?

    The COBI.bike Alarm System is developed to scare off potential thieves and reduce vandalism. The alarm system works with an accelerometer integrated into the Hub, which can sense motion (bike is moved or jolted etc.). If the alarm mode is activated, an alarm similar to a car alarm is triggered. Sound comes from the speaker and the light flashes etc.

  • Does COBI.Bike work without my phone?

    Yes. You can always put your phone in your pocket or backpack. You will not have access to all the smart functionality, but basics such as light and eBike control will work as usual.

  • Do you recommend to leave the COBI.Bike Hub installed on my bike everyday?

    The COBI.bike Hub is designed to stay fixed to your bike. Once registered, the activation lock will prevent anyone except you to use COBI.bike – so it is worthless to anyone else. COBI.bike is water-resistant and is screwed to your bike just like your wheels and other integrated parts.

  • Where do you ship to?

    COBI.Bike will be shipped to the following countries:
    Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Finland, France, Germany, Greece,  Hungary, Italy, Denmark, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Slovakia, Slovenia, The Netherlands, United Kingdom.

    Further countries will be added to the list in the future.

  • Is my eBike compatible?

    The COBI.Bike for eBikes with Bosch motor is compatible with all Intuvia / Nyon systems from model year 2014 on:

    • Active Line / Active Line Plus
    • Performance Line
    • Performance Line CX (incl. eMTB  mode)

    Plug & play installation: The COBI.Bike Hub replaces your Intuvia or Nyon display on the original display adapter, optionally detachable or securely fixed. The COBI.Bike App and the e-bike are operated via the existing handlebar-mounted controller. The original display can also still be used.

  • What if I buy a new smartphone?

    We are constantly expanding the number of exchangeable cases, so chances are high that your new phone will be already supported when it comes out. The options will grow as new and better phones become available. You don't need to buy a new case if you choose the Universal Mount – as long as your new phone fits with the required specs, everything will work fine.

  • Will the COBI.Bike system fit on my handlebars?

    The COBI.Bike systems' mount clamps fit a handlebar with a diameter of 22.2mm to 31.8mm and standard front end welds with a max width of 54mm and diameter of 60mm, including screws. It's secured to the bike with 4 hex bolts and screwed tight with COBI.Bike.

     

    Compatible handlebars for COBI
  • How do I charge the battery on the standard version?

    You can charge the Battery Pack via a micro-USB cable.

  • Can I use the COBI.Bike mount case as a daily replacement for my smartphone case?

    Yes, you can use our case all-day long. Our cases are designed to be lightweight and smooth in your hand but robust on your bike.You only have to take the Mount Case off in case you'd like to charge your phone without COBI.Bike. Another option would be to use our Universal Mount – this will give you the option to use COBI.Bike with your own case.

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