Frequently Asked Questions

  • How does the alarm system work?

    The COBI.bike Alarm System is developed to scare off potential thieves and reduce vandalism. The alarm system works with an accelerometer integrated into the Hub, which can sense motion (bike is moved or jolted etc.). If the alarm mode is activated, an alarm similar to a car alarm is triggered. Sound comes from the speaker and the light flashes etc.

  • Does COBI.Bike work without my phone?

    Yes. You can always put your phone in your pocket or backpack. You will not have access to all the smart functionality, but basics such as light and eBike control will work as usual.

  • Do you recommend to leave the COBI.Bike Hub installed on my bike everyday?

    The COBI.bike Hub is designed to stay fixed to your bike. Once registered, the activation lock will prevent anyone except you to use COBI.bike – so it is worthless to anyone else. COBI.bike is water-resistant and is screwed to your bike just like your wheels and other integrated parts.

  • Where do you ship to?

    COBI.Bike will be shipped to the following countries:
    Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Finland, France, Germany, Greece,  Hungary, Italy, Denmark, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Slovakia, Slovenia, The Netherlands, United Kingdom.

    Further countries will be added to the list in the future.

  • Is my eBike compatible?

    Currently, we offer the COBI.Bike System as a retrofit kit for eBikes with Bosch engines listed below. The Hub is pushed or locked onto the central Intuvia / Nyon display holder on the handlebar. The hub and the free app (iOS and Android) are controlled via the original control unit of the Bosch eBike.

    Supported Bosch engines
    - Bosch Active Line (from model year 2014)
    - Bosch Performance Line (from model year 2014)
    - Bosch Performance Line CX

    Bosch Purion Display-Remote
    The Purion control unit can be converted to the Bosch Intuvia display holder and is then compatible with the COBI.Bike System for Bosch eBikes.

    Bosch eShift / Automatic gearshifts
    For eBikes with a Bosch engine, only the Bosch eShift protocol is used. This protocol is not yet part of the functional scope of the COBI.Bike System. The electronic switching solution “H-Sync” from Enviolo/NuVinci is directly (natively) supported for individual eBikes without Bosch engine.

  • What if I buy a new smartphone?

    We are constantly expanding the number of exchangeable cases, so chances are high that your new phone will be already supported when it comes out. The options will grow as new and better phones become available. You don't need to buy a new case if you choose the Universal Mount – as long as your new phone fits with the required specs, everything will work fine.

  • Will the COBI.Bike system fit on my handlebars?

    The COBI.Bike systems' mount clamps fit a handlebar with a diameter of 22.2mm to 31.8mm and standard front end welds with a max width of 54mm and diameter of 60mm, including screws. It's secured to the bike with 4 hex bolts and screwed tight with COBI.Bike.

     

    Compatible handlebars for COBI
  • How do I charge the battery on the standard version?

    You can charge the Battery Pack via a micro-USB cable.

  • Can I use the COBI.Bike mount case as a daily replacement for my smartphone case?

    Yes, you can use our case all-day long. Our cases are designed to be lightweight and smooth in your hand but robust on your bike.You only have to take the Mount Case off in case you'd like to charge your phone without COBI.Bike. Another option would be to use our Universal Mount – this will give you the option to use COBI.Bike with your own case.

Get your COBI.Bike now